Help Center
7u788 FAQ — Answers to
Everything
Find simple and detailed answers to the most frequently asked questions from players on deposits, withdrawals, KYC, security, and cricket betting — all in one place.
Whether you are new to 7u788 or a returning player, having questions is completely normal. In the sections below we have answered the most common questions on limits and controls, deposits, identity verification, security, and cricket betting. If you still can't find an answer, our support team is always ready — 24 hours a day, 7 days a week.
Section 1
Limits & Controls
Yes, the minimum deposit at 7u788 is ৳100 for every payment method. Whether you deposit via bKash, Nagad, Rocket, or Upay, this limit applies across the board. This way, players with smaller budgets can get started easily.
No. 7u788 strictly follows a 21+ age policy. Only those aged 21 or above may create and use an account. If a verification check reveals that an account does not meet this requirement, it will be suspended immediately.
If you feel you are developing an addiction, please visit our responsible gaming page. It has detailed information on self-limits and temporary breaks. You can also contact our support team directly — they are available 24/7 and will handle the matter with complete confidentiality.
To take a temporary break or a long-term break from 7u788, submit a request via our support chat or by email at [email protected]. Cooling-off is for a short period, while self-exclusion applies for a longer duration. This is an important part of responsible gaming and we respect it.
7u788 encourages players to play responsibly. You can set your own personal deposit limits — on a daily or weekly basis. Contact support directly for help with this; they will walk you through the process.
Section 2
Deposits
7u788 does not charge any fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges — that is entirely up to their policies. A small charge may also apply for bank transfers depending on the bank.
First, wait a few minutes, as network delays can occasionally cause a slight hold-up. If it still hasn't been credited, contact us via live chat or at [email protected]. Have your transaction ID and screenshot ready — this will help resolve the issue faster.
The minimum deposit at 7u788 is ৳100 and the minimum withdrawal is ৳800. Both limits apply equally across all payment methods. You can start with a small amount to try out the platform.
7u788 currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, Islami Bank, and Brac Bank are supported. The minimum deposit of ৳100 applies to all methods.
Go to the cashier section and select "Nagad". Send the payment from your Nagad app to the designated account number, then enter the transaction ID in the specified field. Your balance is usually updated within a few minutes. Contact support if you run into any issues.
Section 3
Identity Verification (KYC)
KYC (Know Your Customer) is an international standard that helps prevent fraud and money laundering. 7u788 applies it to ensure every account belongs to a real adult person. It is also important for your own protection.
7u788 uses SSL encryption to keep all information secure. Copies of your ID are used only for the verification process and are not shared with third parties. Read our privacy policy for more details.
Documents generally accepted for identity verification include: National ID Card (NID), passport, or birth registration certificate. A utility bill or bank statement may also be requested as proof of address. Documents must be clear and legible.
This is essential for security. 7u788 needs to confirm that deposits and withdrawals are being made from the same person's account. If the names do not match, transactions may be held or account verification may be delayed. So make sure you provide the correct name at registration.
Verification is usually requested before the first significant withdrawal or when claiming certain bonuses. However, 7u788 may initiate verification at any time if suspicious activity is detected. Having your documents ready in advance will speed up your withdrawals.
Section 4
Security & Privacy
7u788 uses industry-standard SSL (Secure Socket Layer) encryption. This means all data between your browser and our servers travels through an encrypted tunnel — no third party can read it. If you see a padlock icon in your browser's address bar, the connection is secure.
A strong password should have at least 12 characters, mixing uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Do not use a password from another site at 7u788, and do not share it with anyone.
Change your password immediately. Then contact us via live chat or at [email protected] and describe the situation. Our team will review recent login activity on the account and take the necessary steps. Responding quickly is the best way to minimize any damage.
Always confirm that the website URL is 7u788.lat and that HTTPS (the padlock icon) is showing in the browser. Instead of clicking unknown links or social media ads, type the address directly. If an email asks for your password, it is phishing — we never ask for your password by email.
7u788 does not sell your personal information or share it with third parties without reason. Only limited information is provided to trusted partners for payment processing and technical support — and they are also bound by the same privacy policy. See our privacy policy page for details.
Section 5
Cricket Betting
Yes, 7u788 offers live in-play betting — you can place bets in real time while a match is in progress. You can make decisions as the odds shift over-by-over. It is a great opportunity to adjust your strategy based on a batsman's form or pitch conditions.
If a match ends as a no-result or is abandoned due to rain and no result is determined, the full stake is generally refunded. However, in some markets the result may be decided using the Duckworth-Lewis-Stern method. Check the betting rules for specific terms or ask support.
Popular cricket markets at 7u788 include: Match Winner, Toss Winner, First Innings Runs, Top Run Scorer, Top Wicket Taker, Total Runs in a Specific Over, and Top Batsman. These markets are especially active during BPL, IPL, and T20 World Cup.
Decimal odds tell you the total amount you will receive per ৳1 staked (including your original stake). For example: if Bangladesh's odds against India are 2.50 and you bet ৳100, you will receive ৳250 if they win (of which ৳150 is profit). The higher the odds, the higher the risk and the higher the potential reward.
An accumulator (or "acca") bet combines the results of multiple matches into a single bet. If all your selections are correct, all the odds are multiplied together for a large potential win — but if even one is wrong, the entire bet is lost. It offers the chance of higher returns but comes with higher risk, so bet carefully.
Still have questions?
If the answers above did not resolve your issue, our support team is by your side 24 hours a day, 7 days a week. Assistance is available in both Bengali and English.